Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

The methods of payments available on our website are: payment with credit card, PayPal, AmazonPay, iDeal and Bancontact. It is also possible to pay in instalments through Scalapay.

Paying online on Chitè’s website is safe and secure, adhering to each existing security policy.

If the payment does not work the first time, we suggest trying again. If you experience further issues, please do not hesitate to contact us via email at help@chite-lingerie.it.

Chitè’s website is in euro if you are buying from Europe instead, in pounds if you are in the UK and in dollars if in the USA. For Switzerland, the currency is in swiss francs CH whilst for Canada, the currency will be Canadian dollar.

No, it is not possible to pay at the delivery.

Yes, chose the amount you wish to import directly on our shop (voice to click on)

You can use your discount code when arriving at the summary of your shopping cart order. You will find a box in which you can insert the available code. You are not able to use your discount code? We are happy to help you! Please do not hesitate to contact us at help@chite-lingerie.it

NB: discount codes cannot be accumulated. You can only use one discount code at the time. The discount codes are not valid for items already on sale.

No, discount codes and promotions are never accumulated.

The discount code can be used once for every user.

No, discount codes and promotions can never be accumulated.

There are already products on sale on our website. We also stick to the classical national discount period. Do you want to be kept up to date with all of the special promotions and private sales? Subscribe to our newsletter to make sure you are always informed on our news and receive discount codes and exclusive invites.

We have put a lot of thought and resources into our packaging, tried very hard to create one which is sustainable and respectful towards the environment.

We are happy and pleased with the solutions we have implemented. Each product is checked and carefully placed inside our white satin pouch which can also be reused as a small clothing travel bag. Everything is accompanied by a “splash” of our unforgettable perfume. Similarly, also our line of organic cotton is delivered in its special organic cotton bag, reusable, made in order to help reduce pollution and water consumption.

If the order is a gift, we offer the chance of buying our gift box: a pink case with Chitè’s logo and our special tissue paper used to wrap the products. Lastly, a handwritten note in which you can decide its content.

We know how important it is for the orders to arrive in the time outlined. In regard to Italy, shipping time is of 1/3 working days.

Instead for Europe, shipping time varies between:

• Standard shipping in minimum 10 working days
• Express shipping in 2/6 days

For shipping in Switzerland:

• Standard shipping in minimum 10 working days
• Express shipping in 2-6 working days

For shipping in the UK:

• Standard shipping in 4/9 working days
• Express shipping in 2-6 working days

For shipping in the US:

• Standard shipping in minimum 10 working days
• Express shipping in 2-6 working days

For the rest of world, the delivery will take minimum 15 working days.

EUROPE		SWITZERLAND	UK	US	REST OF THE WORLD
EXPRESS	2-6 days	2-6 days	2-6 working days	2-6 working days	Minimum 15 days
STANDARD	Minimum 10 working days	4-9 working days	4-9 working days	Minimum10 working days

N.B: The products ordered with customized embroidery require an extra 48 hours to the working days noted above. The products ordered through the platform MyChitè instead, require 2 extra weeks to the working days noted above.

All of the information regarding the delivery of your order will be available on the email you will receive featuring a Tracking Number enabling you to monitor the delivery.

We ship all over the world except Ukraine, Iran, Syria, Korea, Taiwan, Somalia, Sudan and Cuba

The shipping cost in Italy is €4,90. This includes all of its territory, islands and traffic areas. Instead, for Austria, Spain, Germany, Switzerland and USA the standard shipping cost is €4,90 whilst the Express shipping costs €20. In regard to delivering in the UK, the standard shipping is €8,9 and the Express shipping is €20. For the rest of Europe standard shipping is €9,90 whilst the Express shipping costs €20. Instead, for the rest of the world, standard shipping cost is €20 whilst the express shipping is €50.

Any additional taxes or custom duties applied to international shipments are charged to Chitè. We are currently shipping from Milan, Italy. As for shipments to the United States any taxes and duties are included for orders up to €800. The price can vary according to the destination of the order, as expected by international taxation laws.

If you are not satisfied with your Chitè order, you can return your order withing 14 days from the day it was delivered. All of the returns are free, and a full refund is expected.

The conditions for the return are as follows:

• The items need to be returned from the original shipping country. The items need to be returned in the conditions in which they were found, with the labels still attached. The product should be returned in the original package or in a similar one to make sure the items do not get damaged during the shipment. Items which have been damaged, washed, changed or, according to Chitè’s judgement used, will not be accepted.
• Briefs and bodysuit should be tried on without direct contact with the skin and with the protective layer on.
• Returns cannot be accepted for products in which customised embroidery was requested (Lover, Lolita, etc.)
• All of the tailored products of MyChitè cannot be returned. Modifications can be made if there are some problems with the fitting through our free service. To request one, email us at help@chite-lingerie.it

Of course! It is possible to change the product whenever it does not fit and for any suggestion on size and fit, write to us at help@chite-lingerie.it or on our website’s chat.

All of the returns are free, and a full refund of your order is expected. Click on the footer return item or exchange and follow the procedure. The shipping costs involved are entirely at our expense. The refund will be credited to the payment method used. If the user decides to return independently the order, they will have to bear the costs and provide the tracking of the shipment at help@chite-lingerie.it. Once the returned items have been received, we will take care to ensure a timely refund. A confirmation email will be sent to you once we have processed the return and credited the refund through the payment method you have selected. For any doubt, question or more information do not hesitate to contact us at help@chite-lingerie.it.

Returns are free, all expenses will be covered by Chitè.

Unfortunately, it will no longer be possible to return your order after the 14 established days.

Once we have received the returned items, we will ensure a prompt refund.

Yes, we offer the possibility of returning or exchanging discounted products as well.

No, customized products cannot be returned.

Posso restituire un prodotto personalizzato?
No, i prodotti personalizzati non possono essere restituiti. 

On Chitè you can customize your lingerie by choosing from customization with embroidery and customization through our platrom MyChitè.

Customization with embroidery consists of a sentence or initials of your choice. It is possible to customize briefs (in satin or in tulle) of the Lover and Lolita model, the bra in satin always of the Lolita model, the female and male’s boxers and lastly also pyjamas. Click here to discover all of the customizable items with embroidery. The embroidery cost is 5€.

Customizations through MyChitè gives you the possibility di create from scratch your lingerie, choosing colors and fabrics. (for the platform, insert link here so that it brings you to Q&A of the platform)

You can write what you wish with a maximum of 18 characters for Lover’s briefs and 13 characters for bras and briefs in satin of the model Lolita.