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Terms and conditions

These conditions define the use and access to the sitewww.chite-lingerie.com, and apply to every purchase order for goods or services provided by the company Reader Srl through the aforementioned site. Before confirming the purchase, the Customer must carefully read these general conditions of sale. The confirmation of the order implies full knowledge and express acceptance of the conditions of the aforementioned terms and conditions. We therefore invite you to read these conditions carefully before submitting a purchase order. Once the online purchase procedure has been concluded, the Customer is required to print and keep these general conditions of sale and the relative order form, which have already been viewed and accepted.



1. CHITÈ - WHO WE ARE

 

1.1 We are Reader Srl,www.chite-lingerie.com,a company with registered office in Piazza della Vittoria 8/3, 16121 Genoa, Italy.

1.2 Customers can contact customer service at the following numbers +39 3478987008 or +39 3405775601, or alternatively by e-mail at the following address:shop@chite-lingerie.it

1.3 If necessary, Reader will contact you by telephone or at the e-mail address provided.

1.4 Use of the wording "in writing" in these terms and conditions includes email.

 

2. OBJECT

 

2.1 The object of these General Conditions is the online sale of products through the e-commerce service on the sitewww.chite-lingerie.com.

2.2 The products sold on the site can only be purchased and delivered in the countries indicated on the site. Any orders for shipments to be made outside these countries will be automatically rejected during the order processing procedure.



3. THE CONTRACT

 

3.1 The The purchase procedure is guided and explained at every stage to allow you to check and modify any errors whenever necessary before concluding the order. We therefore ask you to pay attention to the various stages of the purchase procedure.

3.2 Once the order has been completed, you will receive a confirmation email, which however should not be considered as acceptance of the order. The latter will take place as set out in clause 3.3 below.

3.3 The acceptance of the order by Reader will take place when we send you the shipping confirmation. This last notification implies that the contract between you and Chitè is considered concluded.

3.4 In if your order is not accepted, Chitè will inform you in writing and return the amount paid for the purchase. Non-acceptance may depend on the lack of stock of the product, as a result of sudden and unpredictable reductions in available resources, the identification of an error in the price or in the description of the product or the impossibility for Chitè to respect the delivery date indicated when ordering. In any case, Chitè reserves the right not to accept an order for any reason.

3.5 Your order will be assigned an identification number which will be communicated to you upon acceptance of the order. This will allow us to assist you whenever you contact us regarding your order.

3.6 The procedure through the Home Try service provides for some specific conditions. Chitè offers its customers the possibility to order up to a maximum of 6 items with the Home Test option. This service provides for the free delivery of the products to the customer, the customer has up to 6 days to decide which items to keep and which to return. The order amount is not collected during the check-out phase, in fact it uses a simple pre-authorization procedure. Once the items that the customer wants to purchase have been defined, through the confirmation in the Home Try section of the site, the payment procedure will be carried out and the sum for the selected products will be taken. At the end of the sixth day, all items not returned, or without the return procedure having been started, will be considered purchased; Chitè will then proceed to confirm the withdrawal of the order amount.
Chitè guarantees the correct hygienic conditions in the management of this service: all products are equipped with hygienic protections and will be sanitized every time they are returned.

3.7 I products are sold to the Customer identified by the data entered when completing and sending the order form in electronic format with the simultaneous acceptance of these General Conditions.
Chitè asks the Customer to enter the data necessary for the purchase, such as name, surname, billing address, shipping address, e-mail address and telephone number.

3.8 The sale of products on the sitechite-lingerie.itis aimed at adult customers. If you are under 18 you must first have the consent of one of your parents or a legal guardian to be able to buy on the sitechite-lingerie.it. By placing an order through this site, we guarantee that you are over 18 and have the legal capacity to enter into binding contracts.

3.9 It is forbidden for the Customer to enter false and/or invented names in the online order procedure and in subsequent communications. The I knowller reserves the right to legally prosecute any violation and abuse, in the interest and for the protection of all consumers.

3.1 Furthermore, with the acceptance of these Terms and Conditions, you exempt the I knowller from any liability deriving from the issue of incorrect tax documents due to errors relating to the data you provided when ordering online, being you, as a customer, the only person responsible for their correct insertion.



4. PRODUCTS

 

4.1 the Product images on our website are for illustrative purposes only. Although Chitè constantly adopts measures aimed at ensuring that the photographs shown on the Site are faithful reproductions of the original products, including the adoption of every possible technological solution to reduce inaccuracies to a minimum, some variations are always possible due to the technical characteristics and resolution of the colors of the computer you are using. Consequently, the I knowller will not be responsible for any inadequacy of the graphic representations of the products presented on the Site if due to the aforementioned technical reasons, as such representations are merely illustrative.

4.2 The Product packaging may be different from that shown on the Site.



4. SALE PRICES

 

5.1 All the product prices and shipping costs indicated on the sitewww.chite-lingerie.com,as well as those shown in the order confirmation, are to be considered VAT included for the European Union and taxes and duties included for any purchase in the United States, unless otherwise indicated in writing. The validity of the prices indicated is always and only that indicated by the site at the time of purchase and the relative order confirmation. Product prices and shipping and delivery costs may change without notice. AND therefore it is necessary to ascertain the final sale price before submitting the relative Order.

5.2 All the orders are shipped directly from Italy. The prices of the Products and the shipping costs indicated on the site and in the order, unless otherwise specified, are to be considered not inclusive of any costs relating to customs duties and related taxes, which cannot be calculated in advance, if the shipment takes place in extra countries. EU or in countries where current legislation provides for import charges.

5.3 These costs are therefore charged to the customer and must be paid directly upon delivery of the products.

6. ORDER CHANGES

 

6.1 In In case you wish to change an order that has already been processed, please contact us atshop@chite-lingerie.itor alternatively toshop@chite-lingerie.it.We will let you know if a change is possible; in this case, we will inform you of any changes to the price of the products, delivery times or anything else necessary as a result of the requested change. We will also ask you to confirm whether you wish to proceed or not.



7. PAYMENT METHODS

 

Hiswww.chite-lingerie.comyou can pay in total security with any credit card, via Paypal, Scalapay.
You can conveniently use credit cards, prepaid cards or bank accounts thanks to the methods offered.

7.1 Credit cards and prepaid cards.

7.1.1 Chitè accepts both credit card and prepaid card payments without any additional charges on the cost of the product and shipping. It is clearly necessary that the customer has a valid credit card when placing an order online and that the name on the credit card is the same as indicated in the billing information. In the absence of these conditions, it will not be possible to proceed with the order.

7.1.2 If, after receiving the ordered products, for any reason, you wish to exercise the right of withdrawal, the I knowller will instruct the bank to refund the amount directly to your credit card.

7.2 Paypal

7.2.1 Chitè offers customers who have a Paypal account the possibility of making payments using the email and password with which they are registered onwww.paypal.com. Paypal allows payment with credit cards, prepaid cards or through a bank account.

7.2.2 At the time of check-out and completion of the purchase, the bank will only proceed with the authorization of the relative amount starting from the availability of your credit card. The amount will actually be charged to your credit card only upon shipment of the purchased products.

7.3 Home Try Service (only if available in your country)

7.3.1 The Home Try service offered by Reader simply requires the customer to carry out the traditional purchase procedure until check-out. The customer must select the Home Test option and enter valid credit card details. The Home Try service does not provide for the payment of the products until confirmation, which the customer must make within the sixth day from the order. The bank will only pre-authorize the total value of the items ordered through the Home Try option to guarantee availability on the credit card. The amount will actually be charged to the credit card only upon confirmation of the products that the customer wants to keep. In the event that the customer does not confirm his choice within the 6th day, the items will be considered purchased and the total amount of the order will be debited from the credit card.

7.4 In at no time during the purchase procedure is Reader able to know the information relating to your credit card (for example the credit card number or its expiry date), transmitted via a secure connection using an encrypted protocol directly to the institution's website which manages the electronic payment (bank or Paypal). No computer archive of the Seller will keep such data.

7.5 In in no case can the Seller be held responsible for the fraudulent and improper use of credit cards and prepaid cards by third parties.



8. SHIPMENT

 

8.1 Each shipment contains:

  • the / the products / or ordered / or;
  • the relative transport document/invoice;
  • any accompanying documentation required according to the country of dispatch;
  • any information and marketing material;

8.2 Shipping in Italy
Shipments are made by express courier or, in rare cases, by the National Postal service.
Shipping is free throughout Italy from €99, including the islands and restricted traffic areas. The products are delivered within 1/4 working days on the Italian territory.
The products for which the embroidery customization has been requested require 48 more working days for processing and the products in Custom format max 20 working days for shipping.

8.3 Shipping abroad
The countries to which Chité ships are currently all those belonging to the European territory and to the United States and Canada. Shipments are made by express courier or by the National Post service.

Europe: standard shipping costs €8.90, with delivery in 4/9 working days. At the checkout you can choose the Express service at a cost of €20 for delivery in 2/6 working days. Shipping is free for orders over 99 euros.

Rest of Europe: standard shipping costs €9.90, with delivery in at least 10 working days. At the checkout you can choose the Express service at a cost of €20 for delivery in 4 days. Shipping is free for orders over 100 euros.

Swiss: Standard shipping costs €4.90 and is expected to be delivered in 4/9 working days. At check out you can choose the Express service at a cost of €20. The parcel will be delivered in 2-6 working days. Shipping is free for orders over €99.

UK: Standard shipping costs €8.90 and expects delivery in 4/9 working days. At check out you can choose the Express service at a cost of €20. The parcel will be delivered in 2-6 working days. Shipping is free for orders over €157.

USA: standard shipping at a cost of €8.85expects delivery in at least 10 working days. At checkout you can choose the Express service at a cost of €20. The parcel will be delivered in 2-6 working days.

Rest of the world:Standard shipping cost €20. The package will be delivered in at least 15 working days. At the checkout you can choose the Express service at a cost of €50 to receive the package up to 7 working days. Shipping is €8.85 for orders over €150.

Please note: products ordered with custom embroidery require 48 hours in addition to working days for shipment. All made-to-measure lingerie items ordered through the MyChitè platform require 20 working days for processing.

8.4 Taxes and customs duties
Any additional taxes or customs duties applied for international shipments are the responsibility of the customer. We currently ship from Milan, Italy. As for shipments to the United States, any taxes and duties are included for orders up to 800 euros.

9. YOUR RIGHT TO TERMINATE A CONTRACT

 

9.1 Only if the Customer who signs the contract is a Consumer (meaning a natural person who uses the site for purposes unrelated to any business or professional activity carried out), will he have the right to withdraw from the contract concluded with the I knowller, without any penalty and without specifying the reason, communicating it to the I knowller within fourteen (14) days, starting from the day on which the Customer or a third party, designated by the Customer and other than the Carrier, acquires physical possession of the goods. The term is considered respected if the Customer sends back the goods before the expiry of the 14 days. The right of withdrawal cannot be applied in the case of personalized products (following a customer request specified when confirming the online order), according to current legislation.

9.2 In the event that the conditions referred to in clause 9.1 are met, the customer may terminate the contract with Chitè. Your rights at the time of conclusion of the contract will depend on the products purchased, on any defects reported by them, on the way in which Chitè is executing the contract and on the moment in which the termination is exercised:

9.2.1 Se what you bought is defective or incorrectly described, you may have the right to terminate the contract (or to repair or replace the product, or to refund part or all of the money spent);

9.2.2 Se you wish to terminate the contract for reasons related to the behavior of Chitè, please refer to clause 9.3;

9.2.3 Se you changed your mind about the product, please refer to the clause

9.3. If you exercise the right within a certain period of time, you can obtain a refund of the amount paid, however the same may be subject to deductions and will be charged to you once the goods have been returned.

9.3 In the case of you withdraw from the contract for one of the reasons set out in paragraphs 9.3.1 to 9.3.5, the contract will be deemed terminated immediately and we will refund you in full the cost of the products which have not been supplied, together with any compensation. In particular, this will happen if you have received a communication regarding:

9.3.1 A impending change to the product or these Terms, which you do not want to accept;

9.3.2 An error in the price or description of the product ordered and does not want to proceed with the purchase anyway;

9.3.3 The possibility that delivery of products may be significantly delayed due to events beyond our control;

9.3.4 The suspension of the supply of products for technical reasons or notification by us of the imminent suspension of the same for technical reasons, in each case for a period exceeding 30 days; or

9.3.5 I knowrious violation of Chitè.



10. RETURNS AND CHANGES

 

10.1 Reader guarantees the quality of the products sold in its online store, however if, for any reason, you wish to return your order or part of it, we will be happy to accept the return within 30 days from the delivery date.
Our return/exchange policy implies compliance with certain conditions:

  • The product must be intact and unused
  • The tag must still be attached to the garment
  • The product must not be damaged
  • The return of items for which personalizations, sartorial modifications or the application of your initials have been requested cannot be accepted.

To respect hygienic conditions, panties that have been worn in direct contact with the skin are not accepted.
Reader, therefore, reserves the right to refuse returns of products that do not comply with the conditions.
If you wish to change one of the products ordered, our Customer I knowrvice will be at your disposal to help you find a solution.
The return procedure is described in the Returns and Changes section of the site or in the customer's personal account.

https://chitemilano.returnscenter.com/

for the items you choose to return, according to the conditions described in the dedicated policy

https://chitemilano.returnscenter.com/return-policy

For more information contact customer serviceshop@chite-lingerie.it



11. PRODUCT PROBLEMS AND WARRANTY

 

11.1 Se you need to ask us any questions or complaints about the products, please contact our customer service at +39 3405775601 or 3478987008 or contact us by email atshop@chite-lingerie.it

11.2 We are required to supply the products in accordance with the provisions of this contract. You can consult the following paragraph for a summary of your rights in relation to our products. Nothing set out in these Terms and Conditions can limit or otherwise modify what they provide.
o This is a summary of your main rights, which may be subject to some exceptions.
o The Consumer Rights Act 2015 states that goods must match their description, be fit for their intended purpose and be of satisfactory quality. For the entire expected life of the product, you will be entitled to:
o Up to 30 days: if the item is defective, you get a full refund;
o Up to six months: if the item is defective and cannot be repaired or replaced, you will get a full refund, in most cases;
o Up to six years: If the item can last up to six years, you may be eligible for a repair or replacement, or if that's not possible, you may get a refund of part of the purchase price.
The above provisions are also reserved with respect to the rights listed above, established by the legislation of your State of residence. With reference to Italy, see the Legislative Decree 06/09/2005 n. 206 (Consumer Code) and subsequent amendments.



12. OUR RIGHT TO TERMINATE A CONTRACT

 

12.1 Chitè may terminate the contract at any time by contacting you in writing if you do not provide, within a reasonable time of our request, the information necessary to supply you with the products.



13. USE OF PERSONAL DATA

 

13.1 We will only use your personal data in accordance with our Privacy Policy. We suggest that you consult it as it includes important provisions that may concern you.



14. USE OF THE WEBSITE

 

14.1 Registration, password and security. If you activate a Reader account, you will be responsible for maintaining the confidentiality of your password and username, as well as for all the activities in which they are used. Please inform us immediately, by email atshop@chite-lingerie.it, in the event that you discover or suspect unauthorized use of your password or username.

14.2 Yours engagements

14.2.1 He confirms that: (a) all information and details provided are true, accurate and up-to-date in all respects. You can update or correct your personal data at any time by changing your registered account details; (b) comply with restrictions on use of the Website as set forth in these Terms.

14.2.2 You agree not to: (a) use the Website for any unlawful purpose and will not interrupt, damage, alter or disable the Website; (B) access or attempt to access the accounts of other users and not violate or attempt to violate the security measures of the website.

14.2.3You undertake to compensate Reader in the event that: (a) our company faces legal proceedings as a result of your violation of these Terms; and/or (b) you have acted negligently, recklessly or willfully willfully and Reader has suffered damages resulting from your use of the website or from any content sent by us.

14.3 Rights recognized and rights reserved

14.3.1 There we reserve the right to suspend, limit or terminate access to the Website or any part of it at any time without notice. We make every effort to ensure that the Website is always available, but we do not guarantee that it will be uninterrupted or error-free.

14.3.2 Chitè is the owner or licensee of the website design, text, graphics and software. The use of the website and its contents does not grant you any rights with respect to our intellectual property rights or the intellectual property of third parties with respect to it.

14.3.3 The user may not copy, reproduce, republish, download, publish, transmit, record, exploit, modify, communicate to the public or distribute in any way the web pages or the materials of the website or the computer codes of the elements relating to them for a use other than that personal. Therefore, irrelevant excerpts of the content in question may be downloaded for viewing purposes, provided you make no more than one copy of any information.

14.3.4 Everything is fine use other than that permitted can only be made with our prior and explicit consent.

14.4 Connections to and from other websites

14.4.1 The link to our home page is allowed provided it is carried out in a lawful and legal manner, so as not to damage or exploit our reputation or suggest any form of association or approval on the part of Reader.

14.4.2 The user may not modify the website or create a link to any part of it other than the home page, unless you provide written permission (which we may revoke at any time).

14.4.3 Any Links to third party websites are provided for informational purposes only and do not constitute an endorsement by us of such sites. We have no control over their content and accept no responsibility for them or for any loss or damage which may arise from the use of these sites.



15. CUSTOMER COMMUNICATIONS

 

15.1 The Customer acknowledges, accepts and gives his consent to the fact that all communications, notifications, attestations, information, reports and any documentation on the operations carried out, referring to the purchase of the Products, will be sent to the e-mail address indicated at the time of the registration, with the possibility of downloading the information on a durable medium in the ways and within the limits established by the Site.



16. GOVERNING LAW, DISPUTE RESOLUTION AND JURISDICTION

 

16.1 I present them General Conditions are governed by Italian law and will be interpreted on the basis of it, without prejudice to any other prevailing mandatory rule of the country of habitual residence of the Customer. Consequently, the interpretation, execution and resolution of the Conditions are subject exclusively to Italian law (without prejudice to any other prevailing mandatory rule of the country of habitual residence of the Customer) and any disputes relating and/or consequent to the same must be resolved exclusively by the Italian judicial authority, as better specified below. In particular, if the Customer qualifies as a Consumer, any disputes must be resolved by the court of the place of residence or abode of the same according to the applicable law or, at the choice of the consumer in case of action taken by the consumer, by the Court of Turin . If, on the other hand, the Customer acts in the exercise of his own entrepreneurial, commercial, craft or professional activity, the parties consensually establish the exclusive jurisdiction of the Court of Turin.

16.2 Online platform for alternative dispute resolution (ODR). Given that Chité is always available to seek an amicable solution to the disputes that have arisen, through the direct contacts indicated in point 1), we inform our customers that, pursuant to article 14 of EU Regulation n. 524/2013 and the resolution on the ODR referred to in the Statutory Instrument no. 500/2015 in force since 15 February 2016, the European Commission has set up an online platform for the resolution of online disputes (ODR) deriving from the purchase of goods online accessible at the following link: https: // webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguageThrough the ODR platform, the Customer can consult the list of ODR bodies, find the link of each of them and start an online dispute resolution procedure. Further information on the platform is available at the following link:https://webgate.ec.europa.eu/odr/main/?event=main.about.show



17. CHANGE AND UPDATE

 

17.1 The Seller may make changes or modifications to these Terms and Conditions at any time. Therefore, the Customer will only be required to accept the Terms and Conditions in effect at the time of his purchase. The new Terms and Conditions will be effective from the date of publication on the sitechite-lingerie.itand in relation to purchase orders sent after that date.