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FAQ

Faqs

Yes, we ship all over the world. Shipping costs apply and will be added to the cashier. We perform discounts and promotions all year round, then stay tuned for exclusive offers.

It depends on where you are. The orders processed here will take 5-7 working days to arrive. Deliveries abroad can take 7 to 16 days. Delivery details will be provided in your confirmation email.

We use all the main vectors and local couriers. You will be asked to select a delivery method during checkout.

We always aim to make our customers love our products, but if you need to return an order, we are happy to help you. Just send us an e-mail directly and we will guide you through the process.

It depends on the creator and the product. All options are described on the product page, so look for the customization options there.

You can contact us through our contact page! We will be happy to assist you.

Payment

The payment methods available on our site are: payment by credit card, Paypal, Amazonpay, Ideal and Bancontact. It is also possible to pay in installments through Scalapay.

The online payment on the Chitè website is safe and protected, adhering to every existing security policy.

If the payment does not work the first time, we suggest trying again. In case of further problems, do not hesitate to contact us by e-mail at the address help@chite-lingerie.it .

The chitè site is in euros if you are buying from Europe instead, in pounds if you are in the United Kingdom and in dollars if you are in the USA. For Switzerland, the currency is in Swiss francs that while the currency will be the Canadian dollar for Canada.

No, it is not possible to pay on delivery.

Yes, choose the amount you want to import directly to our shop (item to click)

Yes sure! Come and visit us in the course of Porta Ticinese 22, we will be happy to deliver your order.

Checkout

You can use your discount code when you arrive at the summary of your order in the cart. You will find a box where you can enter the available code. Can't use your discount code? We are happy to help you! Do not hesitate to contact us athelp@chite-lingerie.it

NB: The discount codes cannot be combined. You can use only one discount code at a time. The discount codes are not valid for the items already for sale.

No, discount codes and promotions never accumulate.

The discount code can be used once for each user.

No, discount codes and promotions can never be accumulated.

There are already products on sale on our site. We also stick to the classic period of national discounts. Do you want to be updated on all special promotions and private sales? Sign up for our newsletter to be sure you are always informed about our news and receive discount codes and exclusive invitations.

There are already products on sale on our site. We also stick to the classic period of national discounts. Do you want to be updated on all special promotions and private sales? Sign up for our newsletter to be sure you are always informed about our news and receive discount codes and exclusive invitations.

All our promotions are communicated on the homepage and through our social network. In addition, on our website you can find other products for sale from that section. Last chance. To be always informed about our promotions, subscribe to our newsletter (link) so you can benefit from the special promotion reserved exclusively for our members.

Delivery and shipments

We have put a lot of thought and resources in our packaging, trying to create packaging that is sustainable and respectful of the environment.

We are happy and satisfied with the solutions we have implemented. Each product is checked and placed carefully within our white satin bag which can also be reused as a small travel bag for clothes. Everything is accompanied by an "splash" of our unforgettable perfume. In the same way, our organic cotton line is also delivered in its special organic cotton bag, reusable, made to help reduce pollution and water consumption.

If the order is a gift, we offer the possibility to buy our gift box: a pink case with the chitè logo and our special tissue paper used to wrap the products. Finally, a handwritten ticket that you can decide on the content.

We know how important it is that the orders arrive on scheduled times. As for theItaly, the shipping time is 1/3 working days.

Instead for theEurope, the shipping time varies between:

  • Standard shipping in minimum 10 working days
  • Shipping expressed in 2/6 days

For shipping inSwiss:

  • Standard shipping in minimum 10 working days
  • Shipping expressed in 2-6 working days

For shipping in theUnited Kingdom:

  • Standard shipping in 4/9 working days
  • Shipping expressed in 2-6 working days

For shipping inUnited States:

  • Standard shipping in minimum 10 working days
  • Shipping expressed in 2-6 working days

For the rest of the world, delivery will require at least 15 working days.

N.B: The products ordered with personalized embroidery require an extra 48 hours to the working days indicated above. The products ordered via the MyCHITè platform instead require 2 extra weeks to the working days indicated above.

All information relating to the delivery of your order will be available in the e-mail that it will receive with a tracking number that will allow you to monitor the delivery.

We ship all over the world except Ukrainian, Iran, Syria, Korea, Taiwan, Somalia, Sudan and Cuba

The shipping cost in Italy is € 4.90. This includes all its territory, islands and traffic areas. Instead, for Austria, Spain, Germany, Switzerland and uses the cost of standard shipping is € 4.90 while the Express shipment costs € 20. As for delivery in the United Kingdom, the standard shipment is € 8.9 and the Express shipment is € 20. For the rest of Europe, the standard shipment is € 9.90 while the Express shipment costs € 20. Instead, for the rest of the world, the cost of the standard shipping is € 20 while the Express shipment is € 50.

Any additional taxes or customs duties applied to international shipments are borne by chitè. We currently ship from Milan, Italy. As regards shipments to the United States, any taxes and duties are included for orders up to € 800. The price may vary according to the destination of the order, as required by international tax laws.

Yes, it is possible to change the delivery address after placing the order. Send an e-mail to Help@chite-lingerie.it within 2 hours of the order confirmation.

Rendered and changes

If you are not satisfied with your chitè order, you can return your order within 14 days from the day it was delivered. All returns are free, and a complete refund is provided.

The conditions for the return are as follows:

  • The items must be returned from the original country of shipping. The articles must be returned in the conditions in which they were found, with the labels still attached. The product must be returned to the original packaging or in such a similar to make sure that the items are not damaged during shipping. The articles that have been damaged, washed, changed or, in the trial of the chitè used, will not be accepted.
  • Slip and body must be tried without direct contact with the skin and with the protective layer.
  • We do not accept rendered for the products in which a personalized embroidery was requested (lover, lolita, etc.)
  • All MYCHITè tailor -made products cannot be returned. In case of wearability problems it is possible to make changes through our free service. To request it, send us an email ahelp@chite-lingerie.it

Usenaturally! It is possible to change the product when it is not good and for any suggestion on size and fit, write to us toHelp@chite-lingerie.it or on the chat of our site. This Text to Share The Answer to the question with your customers.

All refunds are free, and a complete refund of your order is provided. Click on the article to be returned or on the exchanger exchange and follow the procedure. Shipping costs are entirely against us. The refund will be credited to the payment method used. If the user decides to return the order independently, he will have to bear the costs and provide the tracking of the shipment to Help@chite-lingerie.it. Once the returned articles have been received, it will be our care to guarantee a timely refund. Once we have developed the return and accredited the refund through the payment method you have selected, a confirmation email will be sent. For any doubt, question or more information do not hesitate to contact us at Help@chite-lingerie.it.

The return are free, all expenses will be covered by chitè.

Unfortunately, it will no longer be possible to return the order after the 14 days established.

Once the returned items have been received, we will ensure rapid reimbursement.

Yes, we also offer the opportunity to return or exchange discounted products.

Naturally! We can also exchange different price products. Contact us via email aHelp@chite-lingerie.it to discuss the amount to be received or reimbursed.

Fitness

In every detail of the product you will find all the information relating to the fit. Are you not sure of the size to buy? For personal advice contact us onhelp@chite-lingerie.it. Our styling experts will be happy to help you in your shopping experience.

Customization

No, customized products cannot be returned.

Can I return a personalized product?
No, customized products cannot be returned.

On Chitè you can customize your lingerie by choosing between customization with embroidery and customization through our MyChitè Platrom.

Personalization with embroidery consists of a phrase or initial of your choice. It is possible to customize the briefs (in satin or tulle) of the Lover and Lolita model, the satin bra in the Lolita model, the female and male boxers and finally the pajamas. Click here to discover all the customizable articles with embroidery. The cost of embroidery is € 5.

The customizations through MyChitè give you the opportunity to create your lingerie from scratch, choosing colors and fabrics. (for the platform, insert the link here so that you take you to the Q&A of the platform)

You can write what you want with a maximum of 18 characters for the Lover's briefs and 13 characters for bras and satin briefs of the Lolita model.

For personalized orders with embroidery it takes up to 2 days.
Personalized orders via MyChitè require up to 14 days of work.